E-commerce giant XXX has been fined

E-commerce giant XXX has been fined by the Bengaluru Urban District Consumer Disputes Redressal Commission for defaulting in delivering the order of a mobile phone to a customer even after the buyer had made the full payment in advance.

The commission, in its recent judgment, asked the e-commerce company to pay an amount of Rs 12,499 (the cost of the mobile phone) with yearly interest of 12 per cent, as well as a Rs 20,000 fine, and Rs 10,000 for legal expenditure.

ZZ., a resident of Rajajinagar in Bengaluru, had filed a complaint against XXX in the matter citing that she had booked a Rs 12,499 mobile phone from the e-commerce platform and it was expected to be delivered by the next day but they did not send it to her.