Consumer disputes are non-arbitrable, consumers can't be compelled into arbitration.

Supreme court: Consumer disputes are non-arbitrable, consumers can't be compelled into arbitration.

Supreme Court held that consumer disputes are non-arbitrable disputes and that a party cannot be compelled into arbitration just because they are a signatory to an arbitration agreement. Bench observed that the Consumer Protection Act is a piece of welfare legislation with the primary purpose of protecting the interest of a consumer.

M. Hemalatha Devi & Ors V. B. Udayasri