Lodge a complaint
ഇത് ഇന്നലെ ഞാൻ പെട്രോൾ അടിച്ച ബില്ലാണ്. ഇതിൽ density 0 എന്നാണ് കാണിക്കുന്നത്.. ഇത് നിയമപരമാണോ..?
Inno Rajaneesh
ഡെൻസിറ്റി രേഖപ്പെടുത്തിയ ബില്ല് നൽകണം.. പെട്രോൾ ആണെങ്കിൽ 750ന് മുകളിലും ഡീസൽ ആണെങ്കിൽ 830 ഡെൻസിറ്റിക്ക് മുകളിലും ഉണ്ടാകണം..
Manu Kairali Firstly there is a complaint book available at every pump. All you need to do is ask for it. Do ask for an acknowledgement for your entry in the complaint book, to ensure that the concerned guilty person does not tamper with your written complaint. It is mandatory for the Sales Officer to regularly check the complaint book and follow up on any complaint.
Secondly, the company Sales Officers number is also available in every pump, it is usually displayed near the office area. Call the officer and directly lodge a complaint.
The third option, if you are not convinced that the officer will take any action is to lodge a complaint on the company website.
The fourth and most drastic option is to lodge a complaint with the areas Weights and Measures office (in case of meter tampering) or the Collectors Office (if the quality of the product is suspect). The concerned department will then follow up on the complaint, and if the pump found guilty of either meter tampering or adulteration, it will result in immediate seizure of the pump. This is the last option.
In most cases, unless it is adulteration, the pump boys cheat not only the public but the dealer as well. Generally, the first option would be to talk to the dealer directly or on the phone. If the dealer is not responsive or refuses to look into the matter, then approach the Sales Officer.
If there are three serious complaints lodged against a pump, the company is obligated to shut it down and even cancel the dealership.
Do give the details of the complaint, the date and time at which you visited the and if possible the name of the attendant. Preserve the bill. This will make it easier to deal with the issue.
Jose Tito
Dy. General Manager TITOJOSE@INDIANOI.IN
0484-2825341 ഈ നമ്പറിൽ വിളിച്ച് പരാതി അറിയിക്കുക, ചിലപ്പോൾ പരിഹരിക്കപ്പെട്ടേക്കാം